Contacting Us

 

For Customer Service Questions regarding online orders please contact:

customerservice@tintoys.com

or call 1-800-SOS-TOYS

 

For General Information about our products please email :

info@tintoys.com

  

For technical web information please contact:

webadmin@tintoys.com

 

 

 

Shipping

Because we want our TinToys.com customers to receive their items as soon as possible we have developed a cost effective shipping solution. Any order entered before 12 p.m. Eastern Savings Time Monday through Friday  usually ships the same day, except during our busiest times. Most orders are shipped the next business day. Please note: There are extended costs when shipping to Hawaii and Alaska. Please contact Customer Support at 1-800-SOS-TOYS for more information.

 

 

Cost of Shipping

Our shipping costs are calculated  by total value of your order and destination. For more information please refer to the chart below. Delivery times are estimates; some items may take longer for delivery.

 

Order Value

 

Standard Shipping

4-7 days

Express Shipping

3 - 5 days

$0.00 to $30.00

$5.95

$15.95

$30.01 to $50.00

$7.95

$17.95

$50.01 to $75.00

$8.95

$18.95

$75.01 to $100.00

$9.95

$19.95

$100.01 to $150.00

$11.95

$21.95

$150.01 to $200.00

$13.95

$23.95

$200.01 to $250.00

$15.95

$25.95

$250.01 to $300.00

$17.95

$27.95

$300.01 to $350.00

$19.95

$29.95

 

 

Returns & Merchandise Replacement

If your item was damaged during shipping or is found not to work upon arrival

you may be eligible for a replacement or repair.  For more information on

RMA #'s (return merchandise authorization) please call us at 1-800-SOS-TOYS